Vowise

User Data Deletion Instructions

Effective Date: January 29, 2026
Last Updated: September 22, 2026
Version: 1.1

1. Your deletion choices

Vowise, operated by Zhuhai Dekuai Technology Co., Ltd., gives you controls to disconnect a social media channel, delete your Vowise account, or make a privacy request. Requests are handled under our Privacy Policy and applicable law. Some records may need to be retained for security, fraud prevention, tax, accounting, or other legal obligations.

2. Disconnect a social media channel

Use these steps to remove a Facebook, Instagram, Threads, X, YouTube, LinkedIn, or Pinterest connection from Vowise:

  1. Sign in to Vowise at https://www.vowise.com.
  2. Open Content Studio → Campaigns → Channels.
  3. Find the connected account you want to remove.
  4. Select Disconnect and confirm.

Disconnecting removes the channel connection from your Vowise account and stops Vowise from using that connection for future access or publishing. It does not automatically delete posts already published on the provider. You can manage or delete those posts on the provider.

Revoke access at the provider

You can also revoke Vowise in the connected-app or permissions settings of the provider. For Google and YouTube, use Google Account Permissions. For Meta products, X, LinkedIn, and Pinterest, open the provider's account settings and remove Vowise from its connected apps or permitted services. Revoking access at a provider prevents future access through that authorization; the provider controls data retained on its own service.

3. Delete your Vowise account

In the mobile application

  1. Open Vowise and sign in.
  2. Go to Settings → Profile.
  3. Select Delete Account and follow the confirmation steps shown in the application.

Request deletion by email

If you cannot use the in-app control, email the Vowise Privacy Team from the address associated with your account. We may ask for information needed to verify that you own the account before processing the request.

  • Privacy Team: privacy_no_spam_@vowise.com
  • Data Protection Officer: dpo_no_spam_@vowise.com

Suggested subject: Data Deletion Request. Include the email address associated with your Vowise account in the message.

4. Retention after deletion

The retention periods below summarize the current Vowise Privacy Policy. If this summary and the Privacy Policy differ, the Privacy Policy controls.

  • Audio used only for processing: deleted immediately after transcription.
  • User-saved audio: retained until you delete it or for up to 90 days after account deletion.
  • Transcription text: retained for 30 days or until you delete it.
  • Account data: retained until account deletion, plus a 30-day grace period.
  • Usage logs: retained for 90 days and then anonymized.
  • Payment records: retained for seven years where required for tax and accounting obligations.
  • Support tickets: retained for two years after resolution.

5. Privacy request timelines

We verify and respond to privacy requests within the time required by applicable law. Our current Privacy Policy states:

  • GDPR: 30 days, extendable to 90 days for complex requests.
  • CCPA: 45 days, extendable to 90 days.

6. Contact

Zhuhai Dekuai Technology Co., Ltd. (Vowise)
Privacy Team: privacy_no_spam_@vowise.com
Data Protection Officer: dpo_no_spam_@vowise.com
Website: https://www.vowise.com